Crowne Plaza Toronto Airport By Ihg stands as a 4-star hotel in Etobicoke featuring 12000 square feet of event space, complimentary airport shuttle, and a 24-hour fitness center with indoor pool.
Modern Room Features
Each fully renovated guest room at Crowne Plaza offers pillow-top beds, 55-inch flat-screen TVs, mini-fridges, and walk-in glass showers or bathtubs.
Chef-Led Dining Experience
The Cannery Kitchen and Social, led by award-winning Master Chef Tony Fernandez, serves international and fusion cuisine, while the adjoining Bar and Lounge provides cocktails and wines.
Fitness And Pool
The hotel's 24/7 Fitness Center features ellipticals, treadmills, stair climbers, and weight machines, complemented by a climate-controlled indoor pool.
Airport And Attractions Access
Crowne Plaza Toronto International Airport operates a free 24-hour shuttle every 30 minutes to Toronto Pearson International Airport, with proximity to Woodbine Casino, Toronto Congress Centre, and The International Centre.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
54%
enjoyed the hotel and would happily stay again
5.4/10
Guest rating
Rooms
5.8
Location
6.8
Service
5.6
Dining
5.2
Guest reviews
5.4/10
based on 5 reviews
3.5/5
based on 1373 reviews
7.8
7.8/10 based on 1530 reviews
#96 of 140 hotels in Toronto based on Tripadvisor
Gary
United States,
March
2025
5.8/10
My stay at the Crowne Plaza Toronto Airport was a mixed bag. While the hotel is conveniently located near the airport, the service left a lot to be desired, from rude staff interactions to inadequate room amenities. The noise from adjacent rooms and the airport made it hard to get a good night's sleep, though I did appreciate the quick check-in process and decent breakfast options.
Rooms
5.0
The room I was given was quite small and old, with a layer of dust on the surfaces and hairs on the towels. The noise from the hallway and adjoining rooms was very noticeable, which really interrupted my stay.
Service
5.0
I found the staff's attitude to be questionable. They seemed annoyed when I asked questions or needed assistance. However, the shuttle service to the airport was good and prompt.
Location
6.0
The hotel's location is perfect for airport access, and I appreciated the free shuttle service. However, if you're looking to get downtown, it might take quite a while and could be a hassle without a car.
Dining
5.0
Breakfast was decent, though it wasn't included with my stay, which was a bit frustrating. The food options were limited during certain hours, and I faced long wait times in the restaurant.
Facilities
5.0
The hotel is undergoing renovations, making it somewhat dated overall. There were also issues with noise from adjacent rooms, and room service wasn't available during all hours.
Tom
United States,
January
2025
5.8/10
During my stay at the Crowne Plaza Toronto Airport, I found the rooms to be adequate but the hotel itself was a bit dated. The breakfast options were good, but the overall experience was marred by poor service at the front desk and issues with the heating system. While it's very close to the airport, the area itself doesn't offer much in terms of restaurants or shops.
Rooms
6.0
The room was fine for a one-night stay, though it could use some updates. I did experience a noisy heating/cooling system that disrupted my sleep.
Service
5.0
The service left much to be desired. There was often a long line at the front desk, and it felt like the staff were overwhelmed and not well-supported.
Location
5.0
While being located right next to the airport is convenient, the hotel is in the middle of nowhere with limited access to downtown Toronto and few dining options nearby.
Dining
6.0
Breakfast had plenty of options, which I appreciated, but overall the dining experience was fairly standard and not impressive.
Facilities
6.0
The hotel had decent facilities, including a well-maintained gym, but some areas seemed neglected and could use improvement.
Alexandra
United States,
November
2024
6.0/10
My stay at Crowne Plaza Toronto Airport was a mixed bag. While I appreciated the proximity to the airport and the shuttle service, I encountered several inconveniences that detracted from my experience. The room was spacious and clean, but the bathroom was unexpectedly cramped and poorly designed. The service quality varied, with some friendly staff but also some frustrating delays and unprofessional interactions.
Rooms
6.0
The room was big and clean, but the bathroom was tiny and felt cramped.
Service
5.0
Service was hit or miss; some staff were helpful but I experienced significant delays, especially with room service.
Location
8.0
The location is excellent for airport access with a convenient free shuttle, making travel much easier.
Dining
5.0
Dining options were decent, but the room service setup was odd and caused long waits for food.
Facilities
5.0
Facilities included a pool and fitness center, but the restaurant service seemed understaffed which led to delays.
William
United States,
October
2024
5.0/10
My experience at the Crowne Plaza Toronto Airport was mixed. The location is fantastic, being quite close to the airport with several dining options nearby. I appreciated the friendly staff and the prompt service I received, especially during check-in. However, the noise levels from the adjoining rooms and the airport were quite bothersome, and the room felt dated. The breakfast options were not as impressive as expected, leaving something to be desired.
Rooms
6.0
The room was clean and inviting, but the noise from the hallway and adjoining rooms was disruptive.
Service
8.0
The staff were helpful and welcoming, and I received great service during room service and check-in.
Location
9.0
Ideal proximity to Toronto Pearson International Airport with easy access to nearby restaurants.
Dining
5.0
While my burrito for breakfast was excellent, overall dining options felt limited and pricey.
Facilities
7.0
The hotel offered essential facilities like room service and a free airport shuttle, but could improve on noise insulation.
Richard
United States,
October
2024
5.0/10
My stay at Crowne Plaza Toronto Airport was a mixed bag. The staff were polite and helpful, especially when I arrived late at night. However, the room was outdated and the heating system was obnoxiously noisy. Plus, I faced issues with parking that made my experience quite frustrating.
Rooms
6.0
The room I stayed in was clean but needed updates, with issues like peeling wallpaper and a noisy old heating/cooling system. I even found a red stain on my sheets, prompting me to sleep in my clothes. It was tolerable for a short stay, but definitely not ideal.
Service
5.0
While the front desk staff were polite and did their best to assist, the overall service was lacking due to long wait times and inadequate staffing, especially during busy times.
Location
6.0
The hotel's proximity to the airport is a significant plus, but the area is limited in dining options and the layout can feel cramped and unwelcoming. It took considerable effort to get around, especially during my parking ordeal.
Dining
5.0
I found the dining options on-site to be lacking, with limited choices, especially late at night. My husband managed to find only chips and popcorn for dinner, which was disappointing.
Facilities
6.0
The hotel offers several facilities like a gym and a convenience shop, but overall, they're not enough to enhance the stay, especially considering the issues I faced with parking and the shuttle service.
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